Which Service Do You Need?
‘Hello. Which Service Do You Require?’
A familiar phrase typically heard on an automated call to a franchised dealership. However, at WCC you’re put in direct touch with humans from the very first contact. An ethos we follow through your entire customer journey with us.
The chances are you’ll speak to Scott, our Office Manager; and operational lynchpin. Gregarious and hugely knowledgeable having been employed in the automotive sector since leaving school, we’re yet to find something Scott doesn’t know about VW & Audi Group vehicles.
At WCC our approach to being a trusted independent Volkswagen & Audi Group specialist is very ‘hands on’, as you’ll discover for yourself.
We believe in a more personal service, tailored to individual requirements, rather than a ‘one size fits all’/universal fit application. Communication is key. And another thing we’re renowned for. It’s imperative to keep our customers in the loop at every stage. Besides which, it’s no less than you’d expect.
Gone are the days when you needed to enter a main dealer to guarantee that both you and your vehicle received the very best of car and customer service and care. Because here at WCC our approach and standards are consistently compared to that of franchised dealerships.
The only noted differences being in how we treat our customers, and what we charge for our services. The latter of which surprises most customers. We embrace the individual, while offering competitive labour rates. Yet never compromise on the quality of the work carried out in-house.
The actual services you may require are as follows: